Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within twenty five (25) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.
If you feel you have received a faulty or defective product, please email us at firstname.lastname@example.org for further instructions.
Please be sure to send us your item(s) back in full accordance with our Return Policy:
- Items must be sent back within 25 days of the delivery date.
- Items must be unused, unwashed, and have original tags attached.
- All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
- When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.
- We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- Returns are processed within 5-7 business days after your item(s) are delivered to us.
Returned-to-Sender & Refused Packages.
- This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
- Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.
- We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
- We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Returning by Mail.
Please Contact us before returning any package to us. We will guide you and we can provide more information by contacting Us. After you contact us for a return, we will send you a PDF of a return shipping label. Please print it out and affix to your package.
You can contact us through our contact us page or you can directly mail us with this email - email@example.com